Contact us

Contact our professionally qualified team of Credit Analysts between 8am and 5pm Monday to Friday (excludes Public Holidays).

Please complete the secure form below to send your request to our Credit Analysts. We give priority to correspondence received via this form.

First Name:

Surname:

Email Address:

Postcode:

How can we help? Please select ... I've forgotten my password I can't log in I haven't received my login details I have a suggestion I want to cancel my subscription Other ...

Further details
(optional):

 

• If you have not received your login details by email and have a spam or junk filter enabled, we recommend that you check this before getting in touch. If you still have not received the password please let us know using the form above.

You can fax us 24 hours a day 7 days a week on:

0870 094 0069
(National call charges apply - current BT maximum call charge 8p per minute including VAT, other telephone suppliers may vary)

You can phone our Credit Analysts from 8am to 5pm Monday to Friday (excludes Public Holidays):

0800 612 0421  (Freephone - no charges apply except from some mobile phones)

We regret we are unable to deal with telephone queries regarding personal information due to the difficulties of confirming identity and our obligations under the Data Protection Act 1998.

For security reasons, we do not accept calls made anonymously. We may record or monitor calls from time to time for the purposes of security or training.

Or if you prefer you can write to us at:

checkmyfile
Credit Reporting Agency Limited
Chynoweth House
Trevissome Park
Blackwater
Truro
TR4 8UN

If you wish to make a complaint, please email us at complaints@checkmyfile.com. Our complaints policy is that:

• We will acknowledge your complaint usually within 24 hours and always within 2 working days.
• We will deal with it confidentially.
• We aim to provide a fair response within 5 working days.
• If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made.
• If you are unhappy with our response, you can appeal to our Joint Managing Directors for a personal review of your complaint, by writing to the address below.
• if your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.