Annual Surveys

Tell us how you rate your bank and credit cards, and enter a draw to win one of two iPad Minis

According to feedback received in 2012, 71% you were able to get the credit you applied for - up significantly from 59% in 2010 - but the banks still came in for a truckload of criticism. Yet despite this, many of us stay loyal to our bank, even when the level of customer service we get is poor.

Take a quick peek at the full results of the 2012 survey and see at a glance how your bank and credit card company were ranked in terms of customer service and popularity. The best banks are head and shoulders ahead of their competition.

Help us with our 2013 survey - the biggest of its kind in the UK and now running in its ninth year - so we can find out how you feel about your bank and main credit card, to enable us to build a picture of the best - and the worst - in the UK. We use the customer service ratings in our credit card tables so all checkmyfile customers can make better informed decisions about where to put their trust and business.

Everyone who takes part in the survey can take part in a prize draw to win one of two iPad Minis, or a cash alternative.

2013 Prize Draw Rules

1. No purchase is necessary.
2. To enter the Prize Draw, simply complete our 2013 Banking and Credit Card Survey and follow the instructions at the end.
3. The Prize Draw is open to all registered customers of websites operated by Credit Reporting Agency.
4. Only one entry per person. All duplicate entries will be removed.
5. The winners will be selected at random from all valid entries on the Prize Draw date of 31 October 2013.
6. The winners will be notified by email on 1 November 2013. The name and town or city of residence will be published on the checkmyfile website for 30 days.
7. The winners must respond to the notification email within 30 days to be eligible to receive the prize. We will respond within 1 working day.
8. The prize is one of two iPad Minis, to be sent to the winners as soon as is reasonably possible after the Prize Draw closing date. A cash alternative of £200 is available on request.
9. Any persons currently or previously employed by Credit Reporting Agency, or their immediate family shall not be eligible to enter the Prize Draw.