Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Further Job cuts and Branch closures at Lloyds

Posted by Neil Greenhill in Banking on 14 November 2016 - Neil is a Senior Credit Analyst at checkmyfile

The Lloyds Banking Groups is set to cut a further 665 jobs and close a further 49 branches as part of its continuing drive to cut costs.

The reductions are part of a 3 year programme to cut costs with a target of cutting 12,000 jobs and closing 400 branches by 2017. So far 9435 jobs have been axed along with 261 branches. These cuts come on top of approximately 45,000 roles being slashed in the years up to 2008 when Lloyds rescued HBOS. Lloyds, which is partly owned by the taxpayer, hopes the closures and reduction in staff will help it to complete a planned return to the private sector.

Lloyds says the branch closures are necessary as the use of branches has been falling for years, they estimate their use has fallen 15% year on year. However, Unions have argued the cuts will have knock-on effects for customers. Rob MacGregor from the Unite union states, “It is alarming that Lloyds are continuing this programme of job cuts and branch closures. Unite have expressed to the bank that these ongoing cuts hurts our members and inevitably impacts customers.”

In total, the main high street banks have closed 1700 branches since 2011 and as a result 1500 communities have been left without a single bank on their high street. The British Bankers Association has recognised the issue commissioning an independent report which found that losing their local bank left some feeling something similar to “bereavement”.

The association has said it will update its guidelines in response to the report and commented that, “we are in the midst of a consumer-led digital revolution in the way we do our day-to-day banking. However, banks are very aware no customer or business should be left behind and branches play an important role in the life of local communities.”

Perhaps in light of this, Lloyds has said it will launch a fleet of “mobile branches” in the form of vans which can visit the communities effect by branch closures. Lloyds have said they aim to have 8 mobile branches on the road and for them to be running by March-April next year.

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Final PPI claim deadline pushed back even further

Let’s be honest, we almost all know someone who has claimed for PPI. You may have even done it yourself. If you aren’t aware of anyone you know claiming for PPI, you would still know of its existence, as the adverts for claims firms seem to populate every TV channel and radio station with advertising space.

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Banks not going far enough to combat fraud

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Published on 21 Dec 2016 by Erika Bone

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Lloyds Acquire MBNA in £1.9bn Deal

Signalling a return to strength and in the organisation’s first acquisition since the 2008 global financial crisis when they purchased HBOS, Lloyds Bank is to buy credit card firm MBNA from Bank of America in a £1.9bn deal.

Published on 20 Dec 2016 by Tom Magor

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Mortgages through your mobile

Mobile bank provider Atom are launching the UK’s first mobile mortgage app. Applications for a mortgage often involve mountains of paperwork and Atom’s mortgage app is designed at reducing the volume of paperwork that applicants have to gather when applying for a mortgage.

Published on 8 Dec 2016 by Ben Ryland

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Compensation Scheme Limit Increases Due to Financial Uncertainty

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Published on 23 Nov 2016 by Kevin Pearce

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