Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Asset Conversion Fraud

What is Asset Conversion Fraud?

Asset Conversion Fraud is one of several Cifas Fraud Types – specifically where a customer sells goods (usually a vehicle) acquired on finance that have not yet been fully paid off. Legally they don’t own the item until it has been fully paid off, and should the lender need to repossess the item as a result of missed payments, it would not be able to do so.

Organisations registered with Cifas share information about confirmed fraud with each other to protect their business interests and defend against crime.

A Cifas fraud warning for Asset Conversion lodged against you can make obtaining credit – such as loans, credit cards, mortgages, and car finance – very difficult.


Q: How do I sell a vehicle while it’s on finance?

A: You should contact the finance company directly to explain your situation. It may offer a settlement figure that, once paid, means no further payments are required – leaving you as the sole owner of the asset.

Jargon Buster

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