Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Cap And Collar

What is Cap and Collar?

Cap and Collar is a term used in connection with interest rates. A Cap is an upper limit, or maximum interest rate that will apply, while a Collar is the minimum interest rate. As such, the interest rate may vary between these two points. A capped interest rate is useful in uncertain economic environments as it can reduce the risk of interest rates increasing beyond affordability.

The actual interest rate charged can vary between the Cap and the Collar, but will never exceed the Cap, or fall below the Collar. This type of interest rate mechanism gives a borrower more certainty than a fully variable interest rate.


Q: What is the Floor?

A: The Floor, in relation to Cap and Collar, is an interest rate minimum charge. A Cap is an upper limit, or maximum interest rate that will apply. A Collar is the lower limit, or minimum interest rate that will apply.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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