Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Equity Release

What is Equity Release?

Equity Release involves taking a Further Advance on an existing mortgage to access some of the difference between the value of your property and your current mortgage. It is a way of unlocking the value of your property without having to move home. It is used mostly by older homeowners who either have paid off their mortgage altogether or have only a small amount left to pay, and require a lump sum or a regular income (or both).

If you intend to live in a property until you die, the money from its sale will be used to pay the lender before anything left over is paid to your beneficiaries. If you sell the property before you die, you will need to repay the money you borrowed from the lender. With some types of loan you might also have to make regular interest payments.


Q: How much equity can I release?

A: Often lenders cap the maximum amount of equity you can release at around 35% of the current value of your property.

Q: Can I release equity to buy another property?

A: Yes, this is a common reason to release equity from your home, but if you fail to make repayments both properties are at risk of repossession.

Jargon Buster

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