Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Facility Takeover

What is Facility takeover?

Facility Takeover is one of several Cifas Fraud Types, where an existing customer`s facility (e.g. bank account) is hijacked by a fraudster and unauthorised transactions are made. For example if money is transferred out, the address on the account changed, or new cards requested.

According to Cifas, as of 2016 most facility takeovers are carried out over the phone, with fraudsters using personal information they’ve obtained. They attribute the reason behind phone fraud being so prevalent as a result of tightened online security settings becoming widespread.

Cifas members record and share information about suspected frauds between themselves to combat crime and to keep the cost of credit down for consumers.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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