Financial Conduct Authority ( FCA)

The Financial Conduct Authority (FCA) is one of the UK's financial regulatory bodies, sitting alongside the Prudential Regulation Authority and the Bank of England.

The FCA sees itself as consumer-focussed and regulates financial firms providing services to consumers and endeavours to maintain the integrity of the UK’s financial markets. It focuses on the conduct of financial firms operating in both retail and wholesale financial services.

We, together with all other credit reference agencies, are authorised and regulated by the FCA.

The FCA is a private company limited by guarantee. It operates independently of government, but is accountable to HM Treasury and ultimately to Parliament.

The FCA replaced the Financial Services Authority as regulator, and also some regulatory elements previously administered by the Office of Fair Trading.

It is financed by charging fees to members of the financial services industry.

The Financial Services Act 2012 requires the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England to have arrangements for the investigation of complaints against them. These arrangements are known as the Complaints Scheme.

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