Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Financial Services Authority (FSA)

What is the FSA (Financial Services Authority)?

The FSA was an independent non-governmental body, given statutory powers by the Financial Services and Markets Act 2000 to regulate the financial services industry in the UK. On the 1st of April 2013 the FSA was abolished and split into two separate authorities: the Financial Conduct Authority and the Prudential Regulation Authority.

Established in 1985, The FSA was given a wide range of rule-making, investigatory and enforcement powers.

The FSA was established with the aim of promoting efficient, orderly and fair markets, helping retail consumers achieve a fair deal and improving business capability and effectiveness.

Jargon Buster

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