Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Fixed Rate Mortgage

What is a Fixed Rate Mortgage?

A Fixed Rate Mortgage is a type of mortgage where the rate of interest is guaranteed for a set period. With this type of mortgage, you know exactly how much you will pay each month until the end of the Fixed Rate period, after which time they revert to the mortgage provider's Standard Variable Rate.

They are sometimes offered at a lower rate for a short period as an introductory offer.


Q: How long do fixed rate mortgages stay fixed?

A: They can vary - some will only be for the first two years of a mortgage, others may remortgage up to a 10 year fixed deal. Check with your mortgage lender if you are unsure about the terms and rates of your agreement.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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