Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

General Insurance Standards Council (GISC)

What is The General Insurance Standards Council (GISC)?

The General Insurance Standards Council (GISC) was an independent non-statutory organisation that regulated the sales, advice and service standards of its members. As of 2005, GISC is part of the Financial Conduct Authority and all work has since been subsequently taken on by the FCA. GISC members were primarily insurers or intermediaries or others involved in general insurance such as claims handlers. The main purpose was to ensure that general insurance consumers were treated fairly.

GISC produced "The GISC General Insurance Code for private customers" which was a set of standards for companies to meet in terms of quality of products and services, pricing, marketing, documentation, confidentiality, security and customer care.

GISC addressed two separate insurance-buying groups:

Individual consumers (private consumers), who are likely to buy products such as:

Insurance for homes (buildings and contents), vehicles, caravans, boats and for pet, travel insurance, private medical, dental and personal accident insurance, extended warranty and breakdown insurance, legal expenses insurance and payment protection for mortgages and other loans.

Businesses (commercial customers), buying insurance in respect of a business, for example:

Employers` liability, business interruption, goods in transit and key man insurance.

Jargon Buster

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