General Insurance Standards Council (GISC)

Who Were The General Insurance Standards Council (GISC)?

The General Insurance Standards Council (GISC) were an independent non-statutory organisation that regulated the sales, advice and service standards of its members. As of 2005, GISC has been a part of the Financial Conduct Authority and all work has since been subsequently taken on by the FCA. GISC members were primarily insurers or intermediaries or others involved in general insurance such as claims handlers. The main purpose was to ensure that general insurance consumers were treated fairly.

GISC produced "The GISC General Insurance Code for private customers" which was a set of standards for companies to meet in terms of quality of products and services, pricing, marketing, documentation, confidentiality, security and customer care.

GISC addressed two separate insurance-buying groups:

Individual consumers (private consumers), who are likely to buy products such as:

Insurance for homes (buildings and contents), vehicles, caravans, boats and for pet, travel insurance, private medical, dental and personal accident insurance, extended warranty and breakdown insurance, legal expenses insurance and payment protection for mortgages and other loans.

Businesses (commercial customers), buying insurance in respect of a business, for example:

Employers` liability, business interruption, goods in transit and key man insurance.

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