Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Money Laundering

What are Anti-Money Laundering Checks?

Anti-money laundering checks are required by law for all banks before they are allowed to handle money from you. The checks are made to make sure you are genuinely who you say you are and that the money has not been acquired illegally, or that the bank itself is not being used as part of criminal activity, most commonly misuse of facility.

While these checks can in theory be carried out at any time, they are usually only performed when dealing with transfers for a large amount, such as paying a deposit for a house or buying a car. They may also be carried out when you open an account.

Money laundering checks may require you to produce your passport, driving licence and recent bank statements along with any enquiries made of the Credit Reference Agencies.

These checks are undertaken on absolutely everyone. A money laundering check does not mean you are suspected of anything illegal, and if you've got nothing to hide, there's nothing to worry about. The checks made at credit reference agencies leave an ‘enquiry footprint’ – an indelible record so that you can see who has checked you out. The enquiry footprint does not have any impact on your credit score or on your ability to get credit.

Q: Who performs these checks?

A: In addition to the banks, anyone who regularly deals in transactions involving large amounts of money will carry out these checks including jewellers, car dealerships, casinos, accountants and estate agents. By carrying out these checks they are ensuring they are not left out of pocket if a potential customer attempts to use their business to exchange illegally obtained money for something more difficult to trace.

Q: How will it appear on my credit report?

A: Anti Money Laundering Checks appear as an enquiry/ soft search on your credit report. When you check your report it may have a note saying “Identity Check to comply with Anti Money Laundering Regulations”.

To see if you have had any of these checks carried out on you and by whom, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel at any time.


Jargon Buster

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