Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Mortgage Payment Protection

What is Mortgage Payment Protection?

Mortgage Payment Protection Insurance (MPPI) is an optional form of Payment Protection Insurance (PPI) available to mortgage applicants that would cover repayments for a limited period should they have an accident, fall sick or become unemployed and struggle to make regular payments.

Normally you will have to wait for an agreed-upon period before MPPI will start paying out and policies will often limit the amount payable. To be qualified for coverage, the purchaser will typically have to be aged between 18 and 65, and employed for at least 16 hours a week (or on a long term contract or have been self-employed for a period of time). Generally payment protection offers very poor value for money and is best avoided. Opting to take this insurance will not affect your chances of getting credit (by law).

Whilst Mortgage Payment Protection Insurance is the formal name given to this type of policy, it is also sold under a host of other names such as: Accident, Sickness and Unemployment Insurance, Accident Sickness and Redundancy Insurance, Premium Protection Insurance, Income Protection Insurance, Mortgage Payment Protection, Mortgage Payment Insurance and Loan Protection Insurance.


Q: How much is mortgage payment protection insurance?

A: Like most other types of insurance, a number of variables are taken into consideration before the policy can be taken out, which impacts the final rate. On average, most plans come to tens of pounds a month though.

Q: Can you claim back mortgage payment protection?

A: If you feel it was incorrectly sold to you (if you were told it was compulsory to getting the loan, not told it was included in the price or were misled about the circumstances), then yes.

Q: Do I need insurance to get the mortgage?

A: No. Opting to not have the insurance won’t affect your application.

Jargon Buster

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