Ombudsman

What is the Financial Ombudsman?

The Financial Ombudsman is an independent body appointed to rule on disputes related to financial matters in an attempt to prevent matters from going to court. They are charged with representing the interests of the public by investigating and addressing complaints reported by individuals.

The name Ombudsman comes from the old Norse word Umboosmaor, meaning 'representative'.


How do I complain to the Ombudsman?

A: Before formally submitting a complaint to the Ombudsman Service, you must first contact the company you have an issue with. If they do not reply to your correspondence within 8 weeks, or you are unsatisfied with their answer, you can fill in an online form to submit a complaint to the Ombudsman. You will need to submit a complaint within six months of contacting the business in question for your submission to be valid.

Q: Can I appeal the Ombudsman's verdict?

A: Any final verdict given by the Ombudsman is precisely that, final. As such, you will not be able to appeal their decision if you disagree with it, but you will be given plenty of opportunities while the investigation is active to provide as much evidence as necessary to back your claim.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
keyboard_arrow_left

keyboard_arrow_right

We have loads of great customer reviews