Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Sub Prime Credit

What is Sub-Prime Credit?

Sub-Prime Credit is industry slang often used by the media to describe people with a less-than-perfect record of repaying their credit commitments, in much the same way as Adverse Credit is used.

Typically it refers to those with all or any combination of the following entered onto their credit reports:

  • Late payments
  • Defaults
  • Judgments
  • Repossessions
  • IVAs

The term may also be used to describe those with little history of managing credit, as they have limited debt experience and are therefore viewed as untested and subsequently more risky by lenders.

Individuals seen as having Sub-Prime Credit will find it more difficult to take out a loan or form of finance than those with a good credit history and as such are likely to find themselves paying a higher interest rate on any credit extended to them. This is because, statistically speaking, sub-prime borrowers are more likely to default on payments than prime customers, and lenders need to cover themselves against this higher risk.


Q: How do I get out of sub-prime credit?

A: There’s no quick fix to getting out of sub-prime credit, but making credit payments on time, ensuring all the details on your credit report are correct and waiting for any negative information to drop off your report should help lenders view any future applications more favourably.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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