Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Unsecured Loan

What is an Unsecured Loan?

An Unsecured Loan is a personal loan that does not require any form of Collateral, unlike a mortgage or Secured Loan.

A personal loan is not secured against a house or other collateral, which means that the bank cannot repossess a house in the event of Default. As there is no Security to sell if a borrower fails to make payments, lenders are likely to be more strict in their lending criteria, and possibly offer a higher APR to cover any level of risk to them.

From the borrower’s point of view, an unsecured personal loan is more attractive than a secured loan, as their home cannot be claimed by the bank. However, as they can carry a higher interest rate than secured loans, they may cost the borrower more in the long run.


Q: Can unsecured loans be written off?

A: The courts can write off a debt if they decide conclude there is no way to reclaim the money owed. However, this will only be used as a last resort, and there are many forms of Remedy After Judgment that will be recommended first. Any form of insolvency will significantly reduce your ability to take out credit for at least six years.

Jargon Buster

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