Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Valuation

What is a Valuation?

A Valuation is an estimate of the value of a house, usually undertaken by a chartered surveyor, to establish its suitability as Security for a lender. This is normally a requirement of mortgage providers before issuing a mortgage. Many lenders will not grant a mortgage unless there is sufficient value in the property and the Loan to Value ratio is not above 90%.


Q: How do I get a valuation?

A: The mortgage lender will arrange for a surveyor to come and value the property you are interested in buying.

Q: How much does one cost?

A: This varies depending on your mortgage provider. Sometimes they will won’t be charged to you, otherwise the cost will be added to your application fee.

Q: Can you challenge a valuation?

A: You can, but it may not change the lender’s mind. Some lenders offer a valuation appeal process to intermediaries, but may be hard-pressed finding a formal process for consumers.

Jargon Buster

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