Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Article by Tom Blandford - 2nd February 2018

The Cost Of Incorrect Information On Your Credit Report

Your credit file is compiled from a number of different sources, including payment history from each of your lenders (past and present) and public data as reported by local authorities and courts. The majority of people find that everything held about them is correct, but due to the large amount of information being shared, errors in the information reported can happen, which can lead to issues when you go to apply for credit.

Spotting any errors and taking the appropriate steps to ensure that the relevant parties have amended them in advance is the key to making sure that you don’t end up paying more than you have to when you take out a loan.

See how information appears on your checkmyfile Credit Report

Why are there mistakes on my report?

Mistakes on Credit Reports are rare, but they can happen as a result of any number of reasons. Usually it’s as a result of admin errors such as typos or variations on names and addresses, which in some cases will appear as an additional financial association or previous address. This presence of this information shouldn’t affect your ability to get credit in its own right, but could lead to problems if a lender is unable to locate your actual address easily as part of a credit check.

In some instances where two or more occupants have the same first and last name (usually this happens in family-shared homes), Credit Reference Agencies may mistakenly place missed payment and Default markers on the wrong person’s file. This negative information could hurt your chances of getting accepted for credit, as it would show (wrongly) that you’ve got a history of missing payments.

While not all errors will negatively influence an application’s outcome, incorrect information on your file can slow the progress of an application, or in extremes result in you being declined for credit.

Alternatively, it can also cause you to be offered a significantly higher interest rate on some credit products, which is why it’s important to make sure everything is correct on your Credit Report before you apply.

How wrong information can affect future applications

Depending on the type of credit you apply for, errors on your report may or may not hinder you that much.

For credit products such as contract mobile phones, the impact of incorrect information can be minor to your application, since there is usually great competition in the market with many similar deals available, so where one mobile phone provider might decline an application, one of its competitors might well be happy to have them as a customer.

For higher-cost and higher-risk products like a mortgage, loan or credit card, incorrect information is more likely to make a difference to your application, and as such you might be offered a higher interest rate than you would otherwise. If you’re borrowing a large amount, a higher APR could mean you end up paying much more in the long run as a result.

As mortgages assess many facets of your credit file, even basic information like your current listed address being wrong can be a blocker. Even if you’ve got a great history of borrowing and repaying, admin errors on basic information like this can cause a setback.

How to dispute incorrect information on your report

To get incorrect markers or info removed from your file, you’ll need to contact the responsible party, namely the lender or Credit Reference Agency reporting it. If a debt, default or CCJ is incorrectly appearing on your file, you may need to get the lender to confirm that the debt is not your responsibility before passing this on to the Credit Reference Agency, who will amend this for you.

When you contact a lender to have information removed from your file, the lender has 28 days to provide a response, whether that be an amendment or the confirmation that the information is being investigated.

Most lenders report monthly updates to the Credit Reference Agencies so if the lender agrees that the information should be amended, the amendment should appear on your Credit Report within six to eight weeks.

Compensation for incorrect Credit Report entries

If you’ve been rejected a good rate for a mortgage or loan and had to go to a sub-prime lender, costing you more in repayments as a direct result of incorrect negative information on your report, there’s a chance you could be able to claim compensation. However, you’ll have to prove that you’ve been left out of pocket by the inconvenience, rather than relying on the banks’ good nature.

Compensation for incorrect Credit Reporting is provided by lenders rarely and it is often in the form of a small amount as a goodwill gesture for your inconvenience, rather than a life-changing amount of cash. For a claim to be made, you’ll need to have supporting evidence to back up your claim and even then, it shouldn’t be expected in every case.

It can be hard to prove that incorrect information has damaged your finances, and unless it’s something glaringly serious like an incorrect Default, it’s hard to measure exactly what the impact has been. Additionally, credit applications assess many factors so it can be very difficult to pin down a single reason for an application to be declined unless you are told by the issuer, so it can be difficult to provide evidence the banks would accept.

How to check your credit file for errors

Routinely checking your Credit Report will allow you to identify and remove incorrect information before any real damage is done, so it’s a good habit to get into – even if it’s only two or three times a year for less credit-active consumers.

Because each of the Credit Reference Agencies carries their own version of your credit file, it’s important to check the information held by each one. Your checkmyfile Credit Report uses data from all four of the UK’s main Agencies, so you can make sure you’re covered the next time you apply for credit, no matter which CRA the lender uses.

If you haven’t already, you can check your Multi Agency Credit Report at checkmyfile – it’s free for 30 days and then costs just £14.99 per month, which you can cancel at any time.

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Article by Paul Anderson-Riley

16th September 2020

How To Download And Print Your Credit Report

There are several different reasons you might need to print or share a copy of your Credit Report, such as assisting a mortgage advisor during an application, showing a specific entry to a lender, or even just to keep a physical copy for your personal records.

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Article by Tom Magor

24th January 2020

Am I On The Electoral Roll? How To Find Out

With the recent conclusion of the Electoral Register’s annual update, it’s vital that you ensure your Electoral Roll information has been added correctly to your Credit Report.

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Article by Jamie Mackenzie Smith

7th November 2019

Do I Have a CCJ? How To Find Out

If you have a County Court Judgment (CCJ) in your name, it can have a serious impact on your Credit Score and ability to borrow for the entire time it is active, as well as potentially affect the outcome of the checks carried out by prospective employers, landlords and insurers.

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