Contact Our Expert Team

We pride ourself on providing a prompt, professional service by freephone, email or Secure Message. Our UK based professionally qualified Credit Analysts endeavour to respond to all queries within one working day, and typically within 2 to 3 hours.

Send Us A Message

Using the form below will help us to route your message to our team and minimise the response time.

If however you'd rather email us directly, you can do so at customer.care@checkmyfile.com and we'll get back to you as soon as we can.

Forgotten Your Password?

Click here and enter your email address. We'll immediately email you a link which you can use to reset your password.

If not received within a few minutes, please check your junk folder, and if still not found, please email us by pressing the send message button below.

Not Received Your Details?

If you can't remember your password, click here to reset it.

If you are still struggling to access your account please call us on 0800 086 9360 Monday to Friday, 8am - 6pm or at weekends 10am - 4pm and we'll do our best to help.

Declined Credit?

Please log in to your account, send us a Secure Message with brief details of who declined you and the reason they gave (if any). This will enable a Credit Analyst to take a careful look at your Credit Report to try to find the likely reasons and to report back to you swiftly and hopefully suggest a lender who is more likely to say yes.

If you are not yet a customer, we suggest you subscribe to checkmyfile and take advantage of our free 30-day trial so you can see what's on your Credit Report. You can cancel your subscription at any time. If it's not obvious what's caused the decline, just send a Secure Message to us and one of our professionally trained Credit Analysts will be happy to help.

Query On Your Credit Report?

Please log in to your account to access the Expert Help section and send us a Secure Message with details of your query. One of our UK based professionally trained Credit Analysts will take a careful look at your Credit Report and reply to you within one working day, and typically within 2 to 3 hours.

If you are not yet a customer you can take advantage of our free 30 day trial to see what's on your Credit Report. You can then contact us on Freephone 0800 086 9360 or by Secure Message and we will be able to advise you on the very latest data held about you by each of the Credit Reference Agencies.

Not Received Your Security Key?

Please ring us on 0800 086 9360, Monday to Friday, 8am - 6pm or at weekends 10am - 4pm. We'll do our best to get you immediate access by asking a few questions. You should then be able to see your Credit Report within just a few minutes.

The call is free from landlines and mobiles. There are no queues, no music and no buttons to press, you should get through to one of us right away.

Complaint?

If you wish to make a complaint, please email us. Our complaints policy is that:

  • We will acknowledge your complaint usually within 24 hours and always within 2 working days
  • We will deal with it confidentially
  • We aim to provide a fair response within 5 working days
  • If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made
  • If you are unhappy with our response, you can appeal to our Operations Director for a personal review of your complaint, by writing to us at Credit Reporting Agency Limited, Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN
  • If your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.

You also have an option to register a complaint using the EU Online Dispute Resolution Platform for cross-border consumer claims.

Looking To Cancel Your Service?

You can cancel your service at any time online by logging in and visiting the Expert Help section of the website.

Alternatively you can call our team on 0800 086 9360, Monday to Friday, 8am - 6pm or at weekends 10am - 4pm and we'll process your cancellation without delay. You can also use the form below, or email us at customer.care@checkmyfile.com.

In all cases, when your trial or subscription is cancelled we will provide you with a cancellation reference code - if you elect to use this form, or email us directly and do not receive this code please call our team to ensure your service has been cancelled fully.

Already a Customer?

Priority is given to our customers who contact us by Secure Message. If you wish to discuss any aspect of your Credit Report or your subscription please log in to your account and visit the Expert Help section of the website.

If you prefer, you can also call our team on 0800 086 9360 between 8am and 6pm Monday to Friday and 10am to 4pm on both Saturday and Sunday (excluding Bank Holidays).

Alternatively you can write to us at:

checkmyfile
Trevithick House
Trevissome Park
Truro
TR4 8UN