Help Centre

How do I update my Electoral Roll details during the annual canvass?

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1 min read

Addresses & Electoral Roll

Why do I have two defaults for the same account?

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1 min read

Payments & Borrowing

Why don’t the default dates on my accounts match my insolvency?

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2 min read

Payments & Borrowing

How to update credit reference agencies with Electoral Roll details

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1 min read

Addresses & Electoral Roll

What happens when you default on an account?

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2 min read

Payments & Borrowing

What happens when you declare yourself bankrupt?

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2 min read

Court Information

Why does my account still show in default even though I'm paying it?

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1 min read

Payments & Borrowing

What is a Debt Relief Order (DRO)?

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1 min read

Court Information

I’ve been a victim of identity fraud, what should I do?

Learn what to do if you’ve discovered that you’re a victim of identity fraud. Know where you stand with Checkmyfile.

Guide

3 min read

Fraud Alerts & Notices

I have a good credit score, so why was I declined credit?

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3 min read

Credit Score

Understanding payment markers on your Checkmyfile report

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3 min read

Payments & Borrowing

How do I allow Checkmyfile to use my device for verification?

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2 min read

Getting Started

How do I change my payment details?

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1 min read

My Account

Linked addresses: why and how?

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4 min read

Addresses & Electoral Roll

What is an address link?

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2 min read

Addresses & Electoral Roll

What type of fraud alert will I see on my credit report?

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2 min read

Fraud Alerts & Notices

How long do account updates take?

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1 min read

Credit Report

Life events

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3 min read

Useful Resources

How do I add a Notice of Correction to my credit report?

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1 min read

Fraud Alerts & Notices

What happens after cancellation?

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3 min read

My Account

What type of search will I see on my credit report?

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2 min read

Searches

How do I remove a Victim of Impersonation?

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1 min read

Fraud Alerts & Notices

There’s an account on my credit report that I don’t recognise

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3 min read

Payments & Borrowing

Why is it important to register on the Electoral Roll?

Guide

7 min read

Addresses & Electoral Roll

How does credit utilisation affect me?

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1 min read

Payments & Borrowing

Why would I have an arrangement to pay on my report?

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2 min read

Payments & Borrowing

Why is there a suppressed account on my credit report?

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1 min read

Payments & Borrowing

The effects of a repossession

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2 min read

Payments & Borrowing

How do I dispute an address link?

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2 min read

Addresses & Electoral Roll

What is a voluntary termination?

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1 min read

Payments & Borrowing

What is the Electoral Roll?

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2 min read

Addresses & Electoral Roll

Why have I dropped off the Electoral Roll during the annual canvass?

Guide

2 min read

Addresses & Electoral Roll

How do I remove a financial association?

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1 min read

Associations & Aliases

Can a financial association affect a credit application?

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2 min read

Associations & Aliases

The accounts in my insolvency are still showing on my credit report

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1 min read

Court Information

How do I update the credit reference agencies with my CCJ status?

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1 min read

Court Information

Do credit applications affect my credit score?

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5 min read

Searches

How do I notify the Insolvency Service that I have completed my IVA?

Guide

1 min read

Court Information

What should I do about my previous Electoral Roll listings?

Guide

1 min read

Addresses & Electoral Roll

What is the ‘open register’?

Guide

2 min read

Addresses & Electoral Roll

Why don't I show on the Electoral Roll if I'm an overseas voter?

Guide

2 min read

Addresses & Electoral Roll

What is the difference between an association and an alias?

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2 min read

Associations & Aliases

How do I remove an alias?

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2 min read

Associations & Aliases

How long does an Individual Voluntary Arrangement stay on my report?

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2 min read

Court Information

What you need to know about County Court Judgments (CCJ)

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2 min read

Court Information

Why do I have government and insurance searches on my report?

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2 min read

Searches

Why do I have multiple searches for the same credit application?

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3 min read

Searches

Do credit applications appear on my credit report?

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2 min read

Searches

Why can I see information from over 6 years ago?

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1 min read

Credit Report

Why does my financial associate’s activity show in the ‘Searches’ section of my credit report?

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2 min read

Searches

Why has my account been duplicated?

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1 min read

Credit Report

Financial worries

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2 min read

Useful Resources

What to do when you lose your phone

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3 min read

Fraud Alerts & Notices

Wellbeing

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1 min read

Useful Resources

Should I be worried about the Cifas fraud alerts on my credit report?

Guide

5 min read

Fraud Alerts & Notices

All you need to know about achievements

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3 min read

Credit Report

What do the different types of Notice relate to?

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2 min read

Fraud Alerts & Notices

How do I remove the Notice of Correction?

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1 min read

Fraud Alerts & Notices

How do I remove a financial association that’s no longer relevant?

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3 min read

Associations & Aliases

When will my Electoral Roll registration show on my credit report?

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3 min read

Addresses & Electoral Roll

What you need to know about the annual canvass

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2 min read

Addresses & Electoral Roll

Will my alias affect my credit score?

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3 min read

Associations & Aliases

How long do updates to court information take?

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1 min read

Court Information

How can I dispute the CCJ information on my report?

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2 min read

Court Information

What should I do about fraudulent payments on my account?

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3 min read

Fraud

How to save your credit report

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2 min read

Credit Report

How often is my credit report updated?

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4 min read

Credit Report

Why is there no information on my credit report?

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2 min read

Credit Report

Why is my bank account not showing on my credit report?

Guide

1 min read

Credit Report

What is a Password Notice of Correction (PNOC)?

Guide

2 min read

Fraud Alerts & Notices

Trouble signing up?

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1 min read

Getting Started

Does something look wrong?

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2 min read

Credit Report

What are arrears?

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2 min read

Payments & Borrowing

How do late payments show on my report?

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2 min read

Payments & Borrowing

What credit can I get approved for?

Guide

2 min read

Credit Report

How long does information stay on your credit report?

Guide

3 min read

Credit Report

Does checking your own credit report affect your score?

Find out if checking your own credit report can affect your score and learn the difference between a hard and soft search.

Guide

3 min read

Credit Score

What is a good credit score on Checkmyfile?

Guide

4 min read

Credit Score

Factors that affect your credit score

Discover the main factors that impact your credit score. Learn how payment history, credit usage, and other elements affect your credit health.

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3 min read

Credit Score

How do I sign up?

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2 min read

Getting Started

Why can’t I sign up with my hotel/hospital, uni, or barrack address?

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1 min read

Getting Started

I live overseas, can I still use your service?

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1 min read

Getting Started

Contact us

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1 min read

Getting in Touch

Not receiving our emails?

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Getting in Touch

My account is blocked, what should I do?

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My Account

How do I change my current address?

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1 min read

My Account

What to expect with the verification process

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1 min read

Getting Started

How do I manage my subscription?

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1 min read

My Account

How do I change my email address?

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My Account

How do I unsubscribe from marketing emails?

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Getting in Touch

How do I change the name on my account?

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2 min read

My Account

How do I reset my password?

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My Account

Trouble logging in?

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My Account

What is a credit score?

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2 min read

Credit Score

Your Checkmyfile score

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2 min read

Credit Score

5 steps to improve your credit score

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4 min read

Credit Score

Want to stay in the know?

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2 min read

My Account

Insolvency should be showing as discharged but isn’t

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1 min read

Court Information

How do I add my mobile number to my account?

Guide

1 min read

My Account