Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.


What is affordability?

Affordability is a measurement used by lenders to assess whether you will be able to make repayments on the loan or form of finance you are applying for in addition to your current financial commitments.

Your income will be factored in to this, however depending on the type of financial product you are applying for you may not have to submit proof of this, and outgoings not related to credit agreements (such as monthly food or fuel costs) might also not be asked for. Typically this may be required during applications for substantial loans such Mortgages or car finance, but not for smaller secured loans such as store finance.

Affordability checks were introduced to ensure the number of people that default on loans is kept to a minimum. In recent years, more stringent checks have been introduced, particularly for mortgages following the number of people defaulting on payments leading up to and during the recession.

Q: How is it worked out?

A: Different types of credit will have different affordability criteria/assessment methods, and this may differ again between lenders so there is no single answer to this. For mortgages, providers will include a ‘stress test’ to ensure you’ll still be able to make repayments in the event that interest rates increase, a worldwide recession hits and house values drop.

Similarly, when applying to rent a property the landlord may use a multiplier that ensures your monthly income is at least two or three times more than the amount of your monthly rent payments.

Q: What is the difference between affordability and creditworthiness?

A: Affordability is a measurement of your ability to repay a loan, whereas Creditworthiness is the lender’s assessment of how likely they would be to offer you finance and at what rate where applicable. This is based on factors including (but not limited to) your previous credit history, your public data and the lender’s own criteria.


Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.