Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Alias

What is an Alias?

In credit reporting terms, an Alias is a record of another name you may have been known by in the past and is usually created when one of your lenders reports a change of name to the Credit Reference Agencies. For example, if you change your name through marriage or by deed poll then you will likely see an alias name on your credit report.

When an Alias link is present on your Credit Report, information held in your previous name can be viewed by prospective lenders when your new name is searched. Aliases can remain reported indefinitely unless created in error, but have no direct impact on your overall Credit Score.


Q: What affect does an alias have on my ability to take out credit?

A: Having an alias on your Credit Report shouldn’t affect your ability to take out Credit, it’s more for the reference of lenders to allow them to see your past history under a previous name.

Q: How do I remove an incorrect alias from my credit report?

A: If you do not recognise an alias name on your credit report, you can dispute it with the credit reference agencies. If they are unable to locate any connection between yourself and the alias name then they should agree to remove it from your files.

Q: How do Aliases appear on my Credit Report?

A: Any aliases you may have will appear under the Financial Associations tab at the top of your checkmyfile Credit Report.

If you haven’t already, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

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