Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

What is...


Callcredit is the previous name of TransUnion, one of the four UK Credit Reference Agencies that collects and provides credit history and public record information to businesses and consumers. The other three agencies are Equifax, Experian, and Crediva.

How do I see my Callcredit information?

You can view your TransUnion (formerly Callcredit) Credit Report information, alongside your full data from Experian, Equifax, and Crediva, by checking your Multi Agency Credit Report.

If you haven’t already, you can try checkmyfile free for 30 days, and then for just £14.99 a month which you can cancel online at any time.

Callcredit was founded in 2000 and in 2011 it launched the credit reporting service Noddle. In 2018 Callcredit was acquired by TransUnion and in 2019 formally changed its name in the UK to reflect this.

Why would I need to check my Callcredit information?

Whenever you apply for credit, the lender may access the information in your details held at TransUnion (formerly Callcredit) to help them come to a lending decision. The lender may also check your credit information at the other Credit Reference Agencies at the same time.

Your Credit Report will record your past and current credit agreements and how they have been managed, your Financial Associations, Court Records, and much more. Lenders will use this information to gauge your creditworthiness before accepting or declining your application.

For this reason, you may wish to check your TransUnion information before submitting a credit application – especially when it comes to things like mortgages – to ensure that your Credit Report correctly reflects your financial position. While rare, errors can happen. If you believe you’ve found an error on your Multi Agency Credit Report, you can speak with our Expert Team who can advise you on disputing the information.

If your Credit Report information is correct, then you can apply with confidence knowing that your data accurately represents you.

The UK's First Provider Of Online Credit Reports

Launched 21 Years, 35 Million Credit Scores & 8 Million Credit Reports Ago

The UK's First Provider Of Online Credit Reports

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