Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Cifas Fraud Type

What is a Cifas Fraud Type?

There are two Cifas Fraud Types (sometimes known as case types) may appear on your credit report:

Protective Registration – which appears for 2 years after you have purchased this service from Cifas or indirectly through another provider. This Cifas Fraud Type appears where the entry on the Cifas database has been made at the request of the consumer.

An entry may be requested due to the person being a victim of crime, such as a burglary or theft, where personal documentation has been stolen. Stolen documentation can be used to apply for an account, policy, service or insurance claim in the victim’s name. Protective Registration helps to prevent this. Victims of data breaches and those at particular risk of identity fraud may also register with the service.

Victim of Impersonation - if you have been a victim of identity fraud, you may have one of these markers place on your Credit Report for your own protection in an attempt to avoid further attempts.

Cifas Fraud Types are categories of fraud warning that are used by Cifas members to help identify impersonation attempts and other types of fraud. Other information that can be included on Credit Reports for lenders to view relates to instances of fraud, deception or the exaggeration of application form details. Other Cifas Case Types that lenders see, but that do not appear on your Credit Report, include:

  • Facility Takeover - where an existing customer`s facility (e.g. bank account) is hijacked by a fraudster and unauthorised transactions made, for example, money is transferred out, the address on the account changed, or new cards requested.
  • Application Fraud - where an applicant has used his/her own name but has made an application for an account, policy, service or insurance claim which contains a material falsehood for example, false employment details, false income, or concealed addresses. The use of a false document (such as a pay slip, bank statement or driving licence) when applying for an account, policy, service or insurance claim would also fall within this case type.
  • Asset Conversion Fraud - where a customer sells goods (usually a vehicle) that he/she does not have title to, under a hire-purchase, conditional sale, contract hire, leasing or rental agreement.
  • Misuse of Facility - Obtaining an account or a policy or other facility with the deliberate intent of using that facility for a fraudulent purpose.
  • Insurance Claims Fraud - where false information or false documentation is supplied as part of an insurance claim.

Q: How long do Cifas notes stay on a credit file?

A: Different markers will last for different time periods; protective registration will stay for 2 years, but a victim of impersonation marker will only last for 13 months. Other markers may be recorded for up to 6 years- this can depend on how long the fraud carries on for.

Q: How can I check to see if I have any Cifas markers?

A: Some forms of Cifas marker are visible by checking your Credit Report. If you haven’t already, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

To see all of the information held on you by Cifas, you will need to make a Subject Access Request.

Jargon Buster

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