Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Credit Bureau

What is a Credit Bureau?

A Credit Bureau is another name for a Credit Reference Agency, though these days it is a far less commonly used term.

There are four Credit Bureaux operating in the UK, who collect data about people and sell it to lenders and other companies with your permission when you need to take out credit, or allow someone to carry out a background check. This combined data is used to generate your Bureau Score

The four UK Credit Bureaux are Crediva Limited, Experian Limited, Equifax Inc and TransUnion. At checkmyfile we take data from all four agencies to provide you with the most accurate representation of your credit history as seen by lenders.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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