Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.


What is Equifax?

Equifax Inc is a global leader in consumer, commercial and workforce information solutions that provides businesses of all sizes and consumers with insight and information.

It is listed on the New York Stock Exchange (EFX) with corporate headquarters in Atlanta, Georgia, USA.

Equifax is one of the four Credit Reference Agencies operating in the UK that collects information about you from several sources and whose principal business is putting the information together into credit reports and then selling them to companies, banks, building societies, credit card companies, employers, landlords and others. The other three agencies are: Crediva, Experian and TransUnion.

Equifax's contact information is as follows:

Equifax Ltd

Customer Service Centre

PO Box 10036



Q: Why is my Equifax score different?

A: Each Credit Reference Agency uses its own methods to generate your credit score, so each one is likely to show you a different number. It is not a reflection on which Agency has the most accurate data, more a on how your data can be interpreted differently.

Equifax's credit score can range from 300-850, while others can run from 0-1000, which is another reason why your score might not look the same when looking at reports from different Credit Reference Agencies.

These scores are again different to the ones used by lenders, which will factor in their own criteria for assessing Creditworthiness.

Q: How can I see information from Equifax?

A:You can see the information that appears on your Equifax Credit Report, along with data from three other Credit Reference Agencies on your checkmyfile Multi-Agency credit report. It's the UK's most detailed Credit Report, and you can contact our Professionally-Qualified Credit Analysts if you have any questions or need any assistance.

If you haven't already, you can try checkmyfile FREE for 30 days and then for just £14.99 a month which you can cancel online anytime.

Jargon Buster

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