Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

What is a...

First Mortgage

A First Mortgage (sometimes called first charge) refers to the first mortgage taken out on a property by the current homeowners. Most high street lenders and Building Societies only offer first mortgages.

Sometimes there is more than one mortgage on a property. In the event of a default by the borrower, the holder of the first mortgage will be repaid first by the proceeds of a sale. If there is a second mortgage holder, they will be paid with any remaining proceeds. This also creates a Lien, which has first priority over all other voluntary liens.

How do I check the status of my mortgages?

Any mortgage you hold, and the way it has been managed, will be shared with at least one Credit Reference Agency, but there’s no guarantee which one. Because of this, it’s best to check your Credit Report based on data being reported by Equifax, Experian, and TransUnion to ensure you’ve seen everything they hold for you.

checkmyfile makes this process quick and easy by collating the data from these agencies, as well as Crediva, onto a single online platform.

If you haven’t already, you can see your Multi Agency Credit Report free for 30 days, then for just £14.99 per month. Cancel online at any time.

While your lenders are unlikely to report whether a mortgage is a first or second charge, you will be able to see the account open date. If you’re still unsure, it’s advisable to contact your lenders directly for further advice.

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