Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Mortgage Valuation

What is a Mortgage Valuation?

A Mortgage Valuation is carried out by an agent appointed by and acting on behalf of your mortgage lender, on the property that you want to buy.

This is not a survey and should not be relied on as such. The surveyor will usually use comparisons from local house sales to provide an estimated value to the property. Normally this will contain a description of the house, confirmation of whether any special reports are required such as metalliferous or coal mining reports as well as a general description of the condition of the property.

This can include issues such as if there is any structural movement or damp present. They can also place a recommended retention on any mortgage advance until recommended works are undertaken.

For a less detailed valuation, the mortgage lender may conduct a Kerbside Valuation instead.

Q: Can you appeal mortgage valuation if it is too low?

A: In some cases you can: some mortgage lenders have a process that allows you appeal mortgage valuations, but there’s no guarantee it will have any effect on the outcome - it’s rare that valuations are revised as the surveyor works independently of the lender.

You’re welcome to go to other lenders to see if you are offered a mortgage that will cover the value or alternatively you can attempt to pay for the extra cost yourself.

Q: How much does it cost?

A: Many mortgage lenders charge a fee for a valuation, but there is no single price used by all of them. The price can depend on the value of the property and the type of survey done.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.