Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Notice Of Arrears

What is a Notice of Sums in Arrears?

Notice of Sums in Arrears (often called a Notice of Arrears) is a formal letter served to a customer when they are in two months of arrears and then at six month intervals after that. The notices have been a legal requirement as of 1st October 2008 and the letter’s contents are strictly regulated.

These are commonly used by landlords informing tenants who have missed rent payments, or by credit card companies who are owed two months’ worth of payments.

Failure to make the payments outlined in the letter could result in a default on your credit file and eviction if it is for rent.

Q: What happens after I get a Notice of Arrears?

A: If you are sent a letter as a result of not making rent payments and do not pay the specified amount, a Section 21 notice will follow, which effectively evicts you from the property.

For borrowed credit, if you don’t make a repayment after receiving the letter a default notice will follow.

Q: How does it affect my credit file?

A: A Notice of Arrears won’t appear on your credit file, but missed payments to creditors will. If you’ve received a letter, you’ll most likely have two missed payment markers on your credit file as you need to be two months in arrears to trigger a notice being sent.

Jargon Buster

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