Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Notice Of Correction

What is a Notice of Correction?

A Notice of Correction is a small note of up to 200 words that you can leave on your Credit Report to explain something that prospective lenders may otherwise call into question. Over the years these have tended to be used as a means of posting ‘excuses’ on individuals’ reports and as such it is often the case that lenders will ignore the entry.

Credit Reports containing Notices of Correction cannot be assessed using standard credit scoring methods and instead must be manually assessed, which is less efficient and leads to higher levels of declined applications as automated systems cannot process them.

Such a Notice can act as a free alternative to a Cifas Protective Registration if you are worried about identity theft. Simply record a note explaining that you`re worried about third parties using your details to fraudulently apply for credit, and any applications in your name will be subject to additional manual verification checks, to ensure that the applicant is you.

Q: Is a notice of correction good or bad?

A: There are both advantages and disadvantages to Notices of Correction, depending on what you’re using them for. If you have a genuine reason for submitting a Notice of Correction (such as helping prevent fraud if you are particularly vulnerable), then you will notice the benefit. Otherwise, it may only serve to make your application for credit take longer.

Q: How does it affect my credit rating?

A: It doesn’t affect your rating or your score, but it might still have an impact on the number of places that you can borrow credit from. For places that use an automated system for finance (like a store card), you may be declined because a Notice of Correction requires human verification before your application can be approved.

Jargon Buster

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