Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

What is a...

Notice Of Default Sums

A Notice of Default Sums is a notice detailing the amount you must pay due to defaulting on a credit agreement. Default sums are charges in addition to any accumulated interest added in connection with a breach of the agreement.

Often these will be shown on your statement or sent to you by post. The notice must be served within a prescribed period of the sum being payable.

Notices of Default Sums have been a requirement from 1 October 2008 and are covered by the Consumer Credit Act 1974.

Failure to give a notice means that the agreement cannot be enforced and the customer cannot be charged interest over the period until this has been rectified.

How do I check whether I have a default?

If your lender has reported that your account has entered default, it will appear on your Credit Report with a default marker. The default sums may also appear on the balance of the defaulted account, although this is at the discretion of the reporting lender.

You can check your information from Equifax, Experian, TransUnion, and Crediva with checkmyfile. Your Multi Agency Credit Report is free for 30 days, and then £14.99 per month. Cancel easily online at any time.

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