Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Redemption Penalty

What is a Redemption Penalty?

A Redemption Penalty (also known as an Early Redemption Penalty) is a fee charged by a lender if you repay a loan or mortgage earlier than the agreed term. For mortgages, this cannot be more than the figure agreed in the mortgage agreement.


Q: How much is the penalty for paying off a mortgage early?

A: This varies depending on your overall mortgage and the percentage set by your mortgage lender.

Q: How can I avoid early redemption penalties?

A: Mortgage products without early redemption charges are available from some lenders, or alternatively you can wait until the end date of penalty’s eligibility.

Q: Are there any advantages?

A: If you get a good deal on a new mortgage, then you may well find that the cost of a redemption penalty is offset by the savings of a good rate.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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