Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Victim Of Impersonation

What is a Victim of Impersonation?

Victim of Impersonation is one of the two Cifas Case Types that you can see on your Credit Report and which are also reported to all members of Cifas.

A Victim of Impersonation warning is registered at Cifas if you have been the victim of identity fraud and if your lender has filed such a warning for your own protection.


Q: How can I tell if I’ve been a Victim of Impersonation?

A: A Cifas marker will be placed on your Credit Report if you’ve been a victim of impersonation in an attempt to protect you against your finances being used for fraud. If you have this marker on your file, you may have trouble applying for credit until it is removed.

If you haven't already, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

Q: Can I remove it from my credit file?

A: It will be removed automatically from your file 13 months after the date of submission, but unless you can prove that the marker has been placed there in error you may struggle to remove it otherwise.

Jargon Buster

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