Not receiving our emails?

It’s worth checking the following things if your password reset email isn’t coming through:  

• Are you using the right email address? If you’re not sure, check where you received your welcome email. 

• Check your junk/spam folders. 

• Are you using a work email address rather than a personal one? Enterprise email addresses can block or filter out emails like our password reset links. 

• Are you using Wi-Fi or mobile data? Switching from one to the other can sometimes help push the email through. 

• Is your inbox full? Your email provider should let you know if this happens, and prompt you to free up some space to receive further emails.  

These are just a few examples of ways we’ve been able to fix things for customers previously. But there’s no one-size-fits-all solution, so please get in touch if you’re still having issues.