Trouble logging in?

If you’re having trouble logging in, you might be able to fix it by: 

• Requesting a password reset link. Find out how here.  

• Trying to log in with a different browser. 

• Using incognito or private browsing mode.  

• Using a different device. 

• Making sure your Wi-Fi or mobile data signal is strong and stable.  

If you’ve tried all these things and still can’t log in, please send us a message with the following details: 

• The type of device you’re using - is it a mobile, tablet, laptop, or desktop? 

• The brand of your device: iPhone, Samsung, etc.  

• Your operating system: iOS, Android, or Windows, and the version. 

• Are you using Wi-Fi or mobile data?  

Please also send a screenshot of the issue, if you can. We’ll look into it and get things fixed as soon as possible.