Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.


What is credit?

In simple terms, Credit is the act of someone lending you money now on the basis that you will repay from future income.

Credit is the provision of resources (such as granting a loan) by one party to another party where that second party does not reimburse the first party immediately, thereby generating a debt, and instead arranges either to repay or return those resources (or material(s) of equal value) at a later date. The first party is called a creditor (also known as a lender), while the second party is called a debtor (also known as a borrower).

There are a numerous types of credit out there and they’re not just limited to finance- if you get a product on a ‘buy now, pay later’ scheme, this counts as a form of credit.

Q: Why is credit used?

A:People take out credit for a variety of reasons; it can be used to make purchases that you might not have the money to cover right away, or they may just prefer to spread the costs over longer period to ease the financial burden of paying for something upfront.

When most people think of credit they might think of credit cards, mortgages or car finance but more recently buying a phone on contract has become a popular form of credit.

Q: Can you get credit without a credit card?

A: Yes. A credit card is not needed to take out other forms of credit, though using it responsibly can make you more appealing to other lenders.

Q: Will I be accepted for credit?

A: Each lender will have different criteria for their products, so it’s impossible to say for certain whether or not you’ll be accepted for every form of credit that you apply for. For your best chances of acceptance, you should always check your Credit Report before you apply.

If you haven’t already, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel at any time online. You’ll get complete access to the UK’s most detailed credit report, with data from four Credit Reference Agencies, not just one.


Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.