Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Delphi

What is a Delphi score?

Delphi is commercial scorecard distributed by UK Credit Reference Agency Experian, designed to identify how much of a risk a businesses represents to loan money to.

Delphi Uses the following information to calculate the risk score:

  • Size and age of the business
  • Industry sector
  • Location
  • Negative payment history
  • The presence of any CCJs or insolvencies

Q: Can a person have a Delphi score?

A: Delphi scores are for business purposes only, so do not contain information about individuals’ creditworthiness.

You can find out your Credit Score, and more importantly the information that makes it up by checking your Credit Report. checkmyfile offers the UK’s most detailed Credit Report, with information from 4 lenders, not just 1. If you haven’t already, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

Jargon Buster

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