How do I allow Checkmyfile to use my camera/microphone for verification?
18.11.24
Jasmin
Jasmin is Knowledge Manager at Checkmyfile and has been part of the team for over 10 years. She previously led the customer care team for five years, adding invaluable front-line experience to her credit report knowledge.
Here’s how to change your camera and microphone permissions to complete the authentication of your Checkmyfile account:
Google Chrome
Step 1 – Click on the three dots in the top-right of the screen, followed by ‘Settings’.
Step 2 – Select ‘Site settings’ from the menu.
Step 3 – Click on both the ‘Camera’ and ‘Microphone’ options and move the slider to ‘On’.
Step 4 – Refresh the page.
Mozilla Firefox
Step 1 – Click on the menu icon in the top-right of the screen, followed by ‘Settings’ or ‘Preferences’ depending on your version.
Step 2 – Select ‘Privacy & Security’ from the menu on the left.
Step 3 – Scroll down and click ‘Permissions’.
Step 4 – Click ‘Settings’ for the camera and microphone options. Firefox displays the websites with saved ‘Allow’ or ‘Block’ permissions. Click ‘Allow’ for both.
Step 5 – Refresh the page.
Safari
Step 1 – If you ignored the permission pop-up the first time, refresh the page and click to allow camera and microphone access.
Step 2 – If that didn’t help, click on ‘Safari’ in the top-left of the screen, followed by ‘Settings’ from the drop-down menu.
Step 3 – Click on the ‘Websites’ tab.
Step 4 – Click on both the ‘Camera’ and ‘Microphone’ options and change the drop-down option to ‘Allow’.
Step 5 – Refresh the page.
Windows 10
Step 1 – Go to ‘Settings’ – you can search for them in the taskbar at the bottom of the page.
Step 2 – Click ‘Privacy & security’ from the menu on the left.
Step 3 - Click on both the ‘Camera’ and ‘Microphone’ options and move the slider to ‘On’.
Step 4 – Refresh the page.
Apple Mac OS
Step 1 – Click on the Apple icon in the top-left of the screen, followed by ‘System Settings’.
Step 2 – Click ‘Privacy & Security’ from the menu on the left.
Step 3 – Click on both the ‘Camera’ and ‘Microphone’ options and move the slider to ‘On’.
Step 4 – Refresh the page.
If you’re still having trouble completing the verification, get in touch and we’ll take a look.