Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

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All rights, including copyright, in the content of these checkmyfile web pages are owned or controlled
for these purposes by Credit Reporting Agency Limited.

In accessing checkmyfile's web pages, you agree that you may only download the content for your own personal non-commercial use.

Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these checkmyfile web pages for any other purpose whatsoever without the prior written permission of checkmyfile.

Trademarks and logos other than those relating to Credit Reporting Agency Limited are taken from the public domain and all are acknowledged.

Some of the data included in the results given are subject to further copyright. All such rights are acknowledged and are not transferable.

Crown Copyright material is reproduced under various licenses and with appropriate permissions. For example, house price data is licensed by Credit Reporting Agency Limited from HM Land Registry.

All use of data, other than specifically stated in the terms and conditions, is excluded.

If you are unsure about any intended use of the Crown copyright data or other data, you should not proceed but instead you should contact us to apply for specific written permission.