Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Cash Advance

What is a Cash Advance?

A Cash Advance is the withdrawal of borrowed cash using your credit card, either across the counter at bank branches or through cash machines. They are often subject to a handling fee of around 2% plus your usual interest rate.

Cash Advances usually start to accrue interest from the date of the transaction, rather than the statement date for normal purchases. Most lenders also charge higher interest rates for cash advances than they do for ordinary card purchases.

Some banks allocate any payments you make to lower interest rate purchases first and continue to charge for Cash Advances until the total balance on the credit card is paid in full.

The term ‘Cash Advance’ can also be used to describe a payday loan – a small short-term loan of several weeks designed to tide individuals over until their next payday. These loans typically carry extremely high interest rates and these days are strictly regulated to protect consumers.

Q: Will a Cash Advance hurt my credit rating?

A: Some lenders do report Cash Advances to the Credit Reference Agencies, meaning any withdrawals using your credit card can feature on your Credit Report, detailing the amount borrowed and the number of times you’ve done so.

Cash Advances are not strictly a negative marker – such as a late payment or default – but they can harm your creditworthiness, depending on the prospective lender’s criteria. Like payday loans, Cash Advances can be seen by some lenders to signal ‘desperation’ for finance – something they might want to avoid in a customer. Having many Cash Advances, especially of large amounts, in a short period may make it harder to be accepted for credit.

Q: Is there a minimum withdrawal limit?

A: This will vary from card provider to card provider, but generally, there will be both a minimum and maximum withdrawal amount. If you are unsure, check with your card issuer before attempting to withdraw funds.

Jargon Buster

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