Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Consumer Credit Trade Association

Consumer Credit Trade Association

Established in 1891, the Consumer Credit Trade Association (CCTA) is a trade body that looks after the interests of generally smaller consumer lenders.

The CCTA provides expert help and advice, training and a disputes resolution service that aims to act as a filter for complaints intended ultimately for the Financial Ombudsman Service.

Members of the Consumer Credit Trade Association include loan providers, retail lenders, home credit providers, payday loan companies, logbook loan lenders, banks, mortgage lenders, motor finance providers, credit management consultants, debt collectors, tracing agents, credit insurers, legal practitioners and IT/Software suppliers.


Q: How do I join the CCTA?

A: Details on how to join are available on its website.

Jargon Buster

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