Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Credit Impaired

What does Credit Impaired Mean?

Credit Impaired is a slang term used to describe someone with defaults, judgments or insolvencies recorded on their credit report. It is more severe than the term Adverse Credit, but similarly does not have any specific requirements to be met for this term to apply.

Though near-identical in name, it is not the same thing as having Impaired Credit, although many of the fundamental principles apply to each.


Q: Can I still get credit if I’m credit impaired?

A: If you have experienced any of the signs associated with being Credit Impaired, you are unlikely to be accepted for a loan or form of credit through any of the mainstream lenders. Some (but not all) will offer products to customers with a chequered credit history, but these usually command a higher rate of interest.

Q: Will it show if I’m credit impaired on my Credit Report?

A: The phrase “Credit Impaired” will not appear on your Credit Report at any point, because it is a slang term and is not used as an industry standard. The credit history including any negative markers that constitute being Credit Impaired however will appear on your credit report.

To see what lenders see, you can try checkmyfile FREE for 30 days , then for just £14.99 a month afterwards, which you can cancel at any time online.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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