Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.


What is a Creditor?

A Creditor is the person or company who has loaned finance or credit product. Instead of receiving full payment upfront in exchange for the service, the Creditor will receive smaller (usually monthly) payments from the Debtor (the person who has taken out the loan) over an agreed upon period of time.

If you open an account with a Creditor (such as a bank, car dealership, or mortgage lender), they may report the account information to the Credit Reference Agencies. This reported account information, sourced from various different creditors, typically makes up the bulk of the credit history that is visible on your Credit Report.

Q: My creditor has reported incorrect information on my credit report – what should I do?

A: If you find that one of your Creditors has reported incorrect information on your Credit Report (such as a late payment marker when no payment was missed), we recommend contacting the lender as soon as possible to request they correct your information. Creditors are legally obliged to amend any errors following contact from the individual concerned.

Q: I have creditors I don’t recognise on my credit report – what should I do?

A: It is not uncommon for creditors to trade under one name and report payment information using another. Most commonly this will be the name of the service’s parent company or the name of an external finance company if it is not carried out by the seller themselves.

If a creditor has reported information in your details and you don’t recognise the account or the amount borrowed, we advise contacting the lender in question directly as soon as possible to query the entry. As the source of the information, the creditor will be best placed to clarify why they have reported information on your Credit Report. While it is rare, unfamiliar entries on your Credit Report can be a sign of credit fraud.

Q: How can I find out information about my creditors?

A: You can find out more information about your creditors by looking at your checkmyfile Credit Report. You’ll be able to see the name of the lender, their registered address, website and phone number if applicable. You’ll also be able to find information about the loan itself, meaning you’ll have everything you need if you want to discuss existing credit accounts with a lender.

If you haven’t already, you can try our Multi-Agency Credit Report FREE for 30 days, then for just £14.99 a month afterwards. You can cancel your trial online at any time, and you’ll get complete access to the UK’s most detailed Credit Report.


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