Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Data Sharing

What is Data Sharing?

In a credit context, the term Data Sharing relates to the ability for lenders and Credit Reference Agencies to share six years' worth of payment history data to allow them to make a more informed lending decision and avoid over-indebtedness.

There are three main data sharing clubs: CAIS (hosted by and distributed by Experian), Insight (hosted by and distributed by Equifax) and Share (hosted by and distributed by TransUnion). Not all lenders are members of each data sharing club, which means that each Credit Reference Agencies report varying levels of credit account information.

The sharing of data is regulated by a voluntary code known as the Principles of Reciprocity and overseen by a steering group known as SCOR. It has no devolved powers of its own, but operates on behalf of the trade associations that it represents and may only recommend decisions to the appropriate membership.

Q: What kind of data gets shared?

A: In these circumstances it’s primarily your payment history that is shared, along with information that help determine that it’s definitely your information that’s getting looked at. This helps prevent incorrect information getting added to your records in error.

Sensitive information such as card information, security questions or passwords are not shared.

Q: Does this include selling my information for marketing purposes?

A: No. This information is only shared when needed and only to relevant parties. The data you submit when applying for finance cannot be sold and used for marketing. Under GDPR, introduced in 2018, companies cannot use this information to contact you without your prior consent.

Q: Why is my data held for 6 years?

A: Under the Data Protection Act, your information can only be held for as long as is deemed necessary. For credit purposes, 6 years is deemed to be a long enough time period for prospective lenders to assess a person’s repayment history.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.