Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Financial Conduct Authority (FCA)

What is the Financial Conduct Authority (FCA)?

The Financial Conduct Authority (FCA) is one of the UK's financial regulatory bodies, sitting alongside the Prudential Regulation Authority and the Bank of England.

Established on the 1st of April 2013, The FCA replaced the Financial Services Authority as regulator, as well as some regulatory elements previously administered by the Office of Fair Trading. The FCA regulates the conduct of more than 58,000 businesses across the UK including banks, building societies and credit unions.

You can search the Financial Conduct Authority Register online for more information about whether a business is regulated using the following address: register.fca.org.uk

checkmyfile, together with all other Credit Reference Agencies, is authorised and regulated by the FCA.

The FCA is a private company limited by guarantee. It operates independently of government, but is accountable to HM Treasury and ultimately to Parliament.

It is financed by charging fees to members of the financial services industry.

The Financial Services Act 2012 requires the Financial Conduct Authority, the Prudential Regulation Authority and the Bank of England to have arrangements for the investigation of complaints against them. These arrangements are known as the Complaints Scheme.

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