Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

Fuzzy Matching

What is Fuzzy Matching?

Fuzzy Matching is used by lenders and Credit Reference Agencies to assess whether the information they’ve been provided and the information on your Credit Report are saying the same thing when they don’t match perfectly.

This means that if the name, date of birth or address you’ve provided aren’t exactly the same as they appear on your Credit Report, the system assessing your application may still allow it to go ahead if it decides it’s close enough.

Fuzzy Matching is a concept used widely in the field of computer science using many of the same principles, looking for patterns in information for the purpose of matching estranged data.


Q: Are there any limitations?

A: In some circumstances Fuzzy Matching can lead to your payment history appearing on someone else’s Credit Report, or someone else’s appearing on your own. In most cases this happens as a result of people with the same or very similar names or date of birth living at the same address. For that reason, this can occur with twins or triplets.

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