Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Portable Mortgage

What is a Portable Mortgage (Porting)?

A Portable Mortgage is a mortgage that can be transferred from your current house to a new one when you move (this process is known as Porting). You’ll stay with the same lender at your current rate and then carry on payments just as you have in the past.

Q: Will my mortgage lender let me port?

A: Potentially. Not all lenders offer this as an option, but it should be written on your original offer letter if you’re able to do it.

Q: What happens if I’m porting my mortgage to a cheaper house?

A: It will differ from policy to policy, but it’s common for early repayment charges to arise if you end up borrowing less money than you owe on your current property.

Q: Can you move your mortgage to another bank?

A: Transferring your mortgage from one lender to another is a little more difficult than porting and it’s unlikely you’ll be able to get exactly the same deal you’re on at the moment if you do switch.

Q: Will it affect my Credit Report?

A: Provided all the information relating to the mortgage stays the same, how it appears on your Credit Report should not change. To see how your mortgage appears on your Credit Report, you can try checkmyfile FREE for 30 days, then for just £14.99 a month afterwards, which you can cancel online at any time.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.