Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Article by George Coburn - 1st July 2016

Scams The UK Public Have Been Reporting Recently

With incidents of fraud on the rise, Action Fraud has published details of the scams currently being reported to it in the hope of raising consumer awareness of the importance of being vigilant.

The UK’s national fraud and cyber crime reporting centre has found fraudsters are increasingly using social media to sell a variety of tickets that are either counterfeit or, simply, don’t exist. During 2015, it was found that online ticket fraud increased by 55% - at the cost of £52m to the UK public. One thing people can be doing to protect themselves and others is by not sharing pictures of their tickets as these are being used by fraudsters to trick other people into thinking their tickets are valid. Once a fraudster has a copy of a ticket, they’re able to edit it with software to make it seem like they have multiple different ones.

Another scam involves fraudsters calling members of the public and claiming to be from HMRC in relation to historic debts. Somewhat unconventionally, the victim is then asked to settle the outstanding debt by purchasing iTunes vouchers and reading the serial number to the fraudster. There was one case reported to Hertfordshire police where an elderly person was coerced into buying just shy of £22,000 of vouchers.

Action Fraud also found scammers using well known websites to target people looking for a rental property. When a potential tenant shows an interest in an advertised property, the fraudsters trick them into paying a fee in order to ‘secure’ it. As you’d expect, these properties are usually not available and many people are being tricked into putting a deposit down. By advertising on legitimate sites, it adds authenticity to the listing, and Action Fraud recommends only ever sending money online when you are 100% sure you know who you’re sending it to.

Businesses are also being targeted by criminals, with Action Fraud seeing an increasing number of reports from companies experiencing Distributed Denial of Service (DDoS) attacks from a group who then ask for a fee to stop a further, more substantial, attack.

Finally, Action Fraud is warning people of scammers installing fake letterboxes and then using them to harvest the victim’s post. By doing this, the fraudsters are able to apply for credit and keep the victim in the dark about it. Action Fraud recommends double checking that you are receiving all of your expected statements and if in any doubt, to get in touch with the relevant lender.

Keeping a close eye on your credit report is a good way of ensuring that no rogue accounts have been opened in your name – either at your home address or any that are linked to you.

The UK's First Provider Of Online Credit Reports

Launched 20 Years, 35 Million Credit Scores & 8 Million Credit Reports Ago

The UK's First Provider Of Online Credit Reports

Article by Paul Anderson-Riley

16th September 2020

How To Download And Print Your Credit Report

There are several different reasons you might need to print or share a copy of your Credit Report, such as assisting a mortgage advisor during an application, showing a specific entry to a lender, or even just to keep a physical copy for your personal records.

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Article by Tom Magor

24th January 2020

Am I On The Electoral Roll? How To Find Out

With the recent conclusion of the Electoral Register’s annual update, it’s vital that you ensure your Electoral Roll information has been added correctly to your Credit Report.

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Article by Jamie Mackenzie Smith

7th November 2019

Do I Have a CCJ? How To Find Out

If you have a County Court Judgment (CCJ) in your name, it can have a serious impact on your Credit Score and ability to borrow for the entire time it is active, as well as potentially affect the outcome of the checks carried out by prospective employers, landlords and insurers.

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