Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

Basic Bank Account

What is a Basic Bank Account?

A Basic Bank Account is a current account without any additional features. They are considered the bare minimum when it comes to bank accounts. They allow you to deposit and withdraw funds, as well as schedule regular payments from the account.

Debit cards for instore and online shopping, cheque books, and overdrafts are not included with Basic Bank Accounts. As they lack these additional features, Basic Bank Accounts are often marketed towards those with lower Credit Ratings.

Even though no credit facility exists, Basic Bank Accounts may be reported by banks to Credit Reference Agencies. Whether your account features on your Credit Report will depend on your bank’s credit reporting policies.

The Information Commissioner's Office (ICO) does not permit Basic Bank Accounts to be treated any differently to other types of current account when calculating Credit Scores, so having a Basic Bank Account will not – itself – harm your Credit Score.

Jargon Buster

Use the links below and the resulting list of terms on the right to locate the term you are looking for. If you can't locate it, please get in touch.

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