Covid 19 Status

In line with HM Government requirements to fight the spread of Covid-19 we have measures in place to ensure that we protect our staff, their families and the wider community, but also to ensure that there is minimal disruption to our customers.

Your access to online Multi Agency Credit Reports, Expert Help and Account Management remains unaffected. We take great pride in the support that we provide to our customers and throughout this period will do all we can to minimise the impact on our services. While the country remains in lockdown we will continue to support your queries via a dedicated and experienced team that will be securely working from home, and supported by a Management Team that will continue to be based at our head office and who will be able to provide customer support as required.

The security measures that we have in place to protect your Personal Data, in line with our Privacy Policy, will mean that some elements of our personalised support are affected during this period as our support team will be working with anonymised data when working remotely. Freephone access to our Credit Analysts has been removed during this period while we focus our efforts on continuing to reply to all of your emails and secure messages within one working day.

Thanks for your understanding, and we hope to have full customer support available as soon as possible and wish you well during these challenging times.

CREDIT REPORT SERVICES AND ONLINE EXPERT HELP ARE FULLY OPERATIONAL - PHONE LINES ARE CLOSEDCOVID-19 STATUS

ONLINE SERVICES FULLY OPERATIONAL
PHONE LINES ARE CLOSEDCOVID-19 STATUS

ICO

What is the ICO?

The Information Commissioner’s Office (ICO) is an independent body intended to retain and uphold the public’s right to information. It helps define what information is in the public’s best interest and what should be kept private to the individuals.

Under the ICO we have seen the introduction of the Data Protection Act, GDPR and the Freedom of Information Act, all of which have been integral to shaping how your Credit Report can be used by yourself and others.

Founded in 1984, the ICO oversees matters related to the safety of the public’s personal information. While a lot of the legislation passed affects the way the information on your Credit Report is handled, it is not solely used within the credit industry and any company found to be in breach of data handling guidelines could be investigated and subsequently fined by the ICO.


What does ICO stand for?

A: ICO is short for Information Commissioner’s Office, though it is regularly stylised as “ico.” As part of their branding.

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Jargon Buster

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